Terms of Service

Welcome to OSO Infotech. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and OSO Infotech ("Company," "we," "us," or "our"), a registered MSME under UDYAM Registration Number UDYAM-GJ-24-0247488, with registered office at 76, Gayatri Nagar, Parvati Nagar, Makarpura, Vadodara, Gujarat – 390014, India. By engaging our services for website development, mobile application development, custom software engineering, cloud infrastructure, or any other digital service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

1. Scope of Services

OSO Infotech provides custom software development, website design and development, mobile application engineering, cloud and DevOps consulting, digital marketing, managed hosting, and related technology services. The specific scope of work for each engagement is defined in a separate Statement of Work (SOW) or project proposal document that references these Terms. In the event of any conflict between these Terms and an individual SOW, the SOW shall take precedence with respect to the specific project, while these Terms shall govern all other matters.

2. Development Blueprint & Project Initiation

Every custom project begins with a comprehensive blueprint phase during which our engineering team compiles technical requirements, system architecture diagrams, API endpoint specifications, database schemas, and UI/UX mockup graphics. This blueprint document serves as the definitive reference for the scope of the engagement. Development sprints commence only after you provide written approval of the blueprint document. Any features, integrations, or modifications requested after blueprint approval will be treated as change requests and may incur additional costs and timeline adjustments, which will be communicated and agreed upon in writing before implementation begins.

3. Milestone Payments & Billing Terms

Unless otherwise specified in the SOW, invoices are issued according to the following milestone schedule: 25% upon project initiation (blueprint phase), 25% upon mockup and design review completion, 25% upon staging environment deployment and testing, and 25% upon final delivery and production launch. Each milestone invoice is payable within 5 business days of issuance. Development sprints are suspended if any invoice payment is delayed beyond 5 business days, and the project timeline will be adjusted accordingly. We reserve the right to charge a late payment fee of 1.5% per month on any overdue amounts. All prices quoted are exclusive of applicable Goods and Services Tax (GST), which will be added at the prevailing rate.

4. Client Responsibilities

Successful project delivery depends on timely collaboration. You agree to provide all necessary content, branding assets (logos, color palettes, fonts), copy text, product images, API credentials, hosting account access, and domain registrar access within the timelines specified in the project plan. You are responsible for designating a single point of contact authorized to approve deliverables, provide feedback, and make decisions on your behalf. Delays in providing required materials or approvals may result in corresponding delays to the project timeline, for which OSO Infotech shall not be held liable.

5. Intellectual Property & Repository Ownership

Upon receipt of the final milestone payment, OSO Infotech transfers full ownership of all custom code, git repositories, database schemas, design source files (Figma, Sketch, Adobe XD), and related project deliverables to you. This transfer includes all intellectual property rights to the custom-built portions of the project. We retain no code control, repository access, or runtime claims after the transfer is complete. However, we retain the right to use open-source libraries, frameworks, third-party components, and proprietary internal tools and boilerplate code that were used in the project but are not custom-built for you. These components remain the property of their respective owners or OSO Infotech.

6. Acceptable Use Policy

You agree not to use our services or any deliverables produced by OSO Infotech for any unlawful purpose, including but not limited to: distributing malware or malicious software, conducting phishing or social engineering attacks, hosting or distributing content that infringes on third-party intellectual property rights, facilitating illegal gambling or financial fraud, distributing child exploitation material, or any activity that violates applicable local, state, national, or international law. Violation of this policy may result in immediate termination of services without refund.

7. Warranty & Disclaimers

OSO Infotech warrants that all deliverables will substantially conform to the approved blueprint specifications for a period of 30 days following final delivery ("Warranty Period"). During the Warranty Period, we will correct any material defects or deviations from the approved specifications at no additional cost. This warranty does not cover issues arising from modifications made by you or third parties after delivery, use of the software in environments not specified in the blueprint, integration with systems not included in the original scope, or force majeure events. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, ALL SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OSO INFOTECH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES PROVIDED, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY. OSO INFOTECH'S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC PROJECT GIVING RISE TO THE CLAIM.

9. Post-Launch Support & Maintenance

All custom projects include 30 calendar days of complimentary post-launch support covering bug fixes, minor text or styling adjustments, and deployment assistance. This support period begins on the date of production deployment. Support during this period is limited to issues directly related to the delivered scope and does not include new feature development, major design changes, or integration with systems not included in the original blueprint. Extended maintenance and support packages are available under separate Service Level Agreements (SLAs) with defined response times, uptime guarantees, and monthly service fees.

10. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the engagement, including but not limited to business strategies, customer data, technical architectures, financial information, and trade secrets. This confidentiality obligation survives the termination of the engagement for a period of two (2) years. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.

11. Termination

Either party may terminate the engagement by providing 15 business days' written notice to the other party. Upon termination, you are responsible for payment of all work completed up to the termination date, including any partially completed milestones prorated based on the percentage of work completed. OSO Infotech will provide all completed deliverables and work-in-progress code upon receipt of outstanding payments. Either party may terminate the agreement immediately for cause if the other party materially breaches these Terms and fails to cure such breach within 10 business days of written notice.

12. Dispute Resolution

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration administered by the Indian Council of Arbitration in accordance with its rules. The arbitration shall be conducted in Vadodara, Gujarat, India, in the English language. The arbitrator's decision shall be final and binding on both parties. Nothing in this clause prevents either party from seeking injunctive or equitable relief from a court of competent jurisdiction.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Subject to the arbitration clause above, the courts of Vadodara, Gujarat, India shall have exclusive jurisdiction over any legal proceedings arising out of or relating to these Terms.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, acts of war or terrorism, epidemics or pandemics, government regulations or orders, strikes or labor disputes, internet service disruptions, cloud hosting provider outages, or power failures. The affected party shall promptly notify the other party of the force majeure event and its expected duration.

15. Modifications to These Terms

OSO Infotech reserves the right to update or modify these Terms at any time. Material changes will be communicated via email to active clients at least 30 days before they take effect. Continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms. The "Last Updated" date at the top of this page reflects the most recent revision.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

• Email: info@osoinfotech.com
• Phone: +91 94099 89875
• Address: 76, Gayatri Nagar, Parvati Nagar, Makarpura, Vadodara, Gujarat – 390014, India
• MSME Registration: UDYAM-GJ-24-0247488