Custom Software For Hospitality & Restaurants
Direct Ordering Systems That Eliminate Aggregator Commissions
Why Hospitality Needs Custom Software
Restaurants and food businesses surrender 25-35% of every order to aggregator platforms like Zomato and Swiggy, destroying margins on an already thin-margin business. Yet most restaurants lack the technical capability to build and maintain their own ordering infrastructure. OSO Infotech builds white-label direct ordering platforms — branded mobile apps and web ordering portals — that let restaurants accept orders directly from customers with zero commission. Our systems include tableside QR-code ordering for dine-in, integrated kitchen display systems (KDS) for order management, loyalty programs that drive repeat orders, and local delivery dispatch with real-time GPS tracking. Restaurants using our platforms have seen a 40% increase in repeat orders through loyalty rewards and saved an average of ₹3 lakhs per month in aggregator commissions.
Industry Challenges
Aggregator Commission Drain
Third-party platforms charge 25-35% commission on every order, plus GST on the commission itself, making it nearly impossible for restaurants to maintain healthy profit margins.
No Customer Data Ownership
When orders come through aggregators, the restaurant never gets customer contact information, making it impossible to run targeted marketing campaigns or loyalty programs.
Kitchen Order Chaos
Multiple order sources (dine-in, phone, aggregator apps) create chaos in the kitchen, with orders displayed on different tablets and frequently missed during peak hours.
Last-Mile Delivery Management
Restaurants attempting their own delivery lack route optimization, driver tracking, and customer notification capabilities, leading to late deliveries and customer complaints.
Our Solutions
White-Label Ordering Platform
We build fully branded ordering apps and web portals under the restaurant's own domain and brand identity, with zero per-order commissions — just a flat monthly platform fee.
QR-Code Dine-In Ordering
Table-specific QR codes let dine-in customers browse the menu, customize orders, and pay directly from their phones — reducing wait staff load by 50% and increasing average order value through visual upsell suggestions.
Unified Kitchen Display System
All orders from every channel (direct app, website, dine-in QR, phone) flow into a single kitchen display system with automatic priority sorting, prep time estimation, and order status updates pushed to customers in real-time.
Loyalty & Retention Engine
Built-in loyalty programs with points, tier upgrades, birthday rewards, and push notification campaigns drive repeat orders. Restaurants own 100% of their customer data for targeted marketing.
Technology Stack
Compliance & Standards
Ready to Transform Your Hospitality Operations?
Let's discuss your specific challenges and build a solution tailored to your operational requirements, compliance needs, and growth targets.
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